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Privacy Policy

We respect, and are committed to protecting, your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Security Policy

Your payment and personal information is always safe. We utilize a secure socket layer (SSL) web server certificate which is the industry standard and among the best security available today for online e-commerce transactions. This SSL certificate encrypts all of your personal information, including credit card number, name, and address, so that it cannot be viewed while traveling electronically over the internet.

Cake Ordering Policy

It is our pleasure and an honor to create one of our delicious buttercream cakes for your special day. As we know things can change in the midst of planning an event, the Cake Order Guidelines highlights the timelines required for any changes on pickup, delivery or decorations. Thank you so much!

Shipping/Delivery Policy

Shipping Calendar:

  • Monday – Thursday

No P.O boxes. If you enter in a P.O Box for a shipping address, this will delay your shipment until we can contact you for a street address.

4 p.m CST is the cut-off time for all eligible orders for next day shipments.

 

While we use UPS to handle the deliveries of our products, we are not responsible for any actions by UPS that may incur delays in product arrival. See ups.com and for their shipping policies.

Military Shipments – We are honored to ship to the men and women serving our country. Please contact us directly if you are wishing to do so.

 

Refund/Return Policy

Your satisfaction is very important to us! We are unable to take returned product due to health code restrictions. All disputes must be raised within 15 days from the shipping date. We take great pride in our customer service and products. If your New Glarus Bakery experience exceeded or fell short of meeting your expectations, please let us know. For any delivered product that does not meet your expectations, it is our pleasure to make it right.

Cancellation Policy

We truly aim to ship your order based on the ship date chosen at the time of checkout. We would love to hear from you 24 hrs prior the ship date to cancel your order. Refunds for orders cancelled 24 hrs prior to shipment will be applied at the time of cancellation. Any orders cancelled less than 24 hrs will be given a store credit in the form of gift certificate. If an order has already shipped, we are unable to cancel your order.

Product Sales and Availability

Java Break Inc dba New Glarus Bakery reserves the right without prior notice to change any aspects of products on this site, including but not limited to pricing, weights, product availability, and descriptions. We recommend all holiday orders be placed at least 30 days from delivery date to ensure product availability and timely arrival of your order.

Copyright and Trademark

All materials on this site are protected as copyrights of Java Break Inc. dba New Glarus Bakery. All rights not expressly granted are reserved.

Our Guarantee

Java Break Inc dba New Glarus Bakery wants to make sure all of our customers are 100% satisfied. If for some reason you are not fully satisfied with your order, please contact us.

Contact Us

Should you have other questions or concerns about these policies, please contact us.