What about Shipping?
4 p.m CST is the cut-off for next day order fulfillment.
SHIPPING RATES within continental USA (lower 48 states): Flat shipping rates available, per street address. No P.O Boxes
SHIPPING RATES to Alaska, Hawaii, Florida Keys, are all subject to UPS expedited shipping prices at the time of ordering.
The best method of shipping to ensure the freshest products upon receipt are chosen by the Bakery team, using UPS as our main service provider.
All shipping orders will have a tracking number sent via email at the time of shipping. Whitelist the email address firstname.lastname@example.org to prevent the emails landing in the spam or promotions folders.
We ship Monday – Thursday based on the shipping date chosen upon checkout. Due to seasonal demands & weather related factors, we may suggest a better date/day of the week to ensure ultimate freshness and timely arrival.
Military Shipments – We are honored to ship to the men and women serving our country. Please contact us directly if you are wishing to do so.
Why am I being charged "Special Handling"?
You’re ordering, and we’re shipping hand-made bakery. Some of our items require some additional love to make sure you get them fresh, fast, and hopefully in one piece. The handling fee is a charge applied to certain products to cover the cost of creating a specialized packaging environment for your purchases – especially for the summertime and hot weather destination areas. This fee ensures that your products arrive at room temperature or colder (depending on the type of products) and are packaged using the best available materials for freshness and damage-proof transportation. To ensure both freshness and a timely delivery schedule, we go the extra mile. If we anticipate that the standard delivery timeframe might compromise our quality standards, we’ll proactively upgrade your shipping method. Your satisfaction is our priority, and we strive to deliver not just products but an experience of indulgence and delight.
We believe in complete transparency and want you to have the best experience with our hand-made bakery items. If you have further questions or need additional clarification, please don’t hesitate to reach out to our customer service team.
Will I be charged the Additional Handling Fee for all my products?
No, the Additional Handling Fee is only applicable to certain products that require specialized packaging and shipping methods to ensure product quality. If your order falls into this category, the fee will be applied. Otherwise, it won’t be charged. You will see the additional handling fee displayed in your cart.
If you would like to avoid the handling fee, please schedule a pickup here in our store in New Glarus, Wisconsin. We would love to see you in person!!
Can I get a refund of the Additional Handling Fee?
The Additional Handling Fee is non-refundable since it covers the costs associated with creating a specialized packaging environment and ensuring the quality of your products during transit. However, if you encounter any issues with your order, please contact our customer support, and we will assist you accordingly.
How can I learn more about the packaging methods and shipping upgrades used?
For detailed information about our packaging methods, shipping upgrades, and the measures taken to ensure the quality of your products during transit, please reach out to our customer support team. They will be happy to provide you with the necessary information and address any specific concerns you may have.
Do Bakery Bucks & The Flour Child Membership Apply In-Store?
“Bakery Bucks” and “Flour” Child benefits are only available online and cannot be earned or redeemed in-store.
What are your store policies?
Please visit our policies page.
What if I want to visit the bakery?
C’Mon in! We’re located at 534 1st St, New Glarus WI 53574
OPEN every day, Monday – Sunday, 7 am – 5 pm with exception dates below:
- Closed January 1 – 15th, 2024 Annual Shutdown
- Closed Easter Sunday
- Closed July 1st – 5th, 2024 – Employee Fun Week
- Closed, Thanksgiving Day
- Early close at 1 p.m on Christmas Eve
- Closed Christmas Day
- Early close at 3 p.m on New Year’s Eve
*Check Social Media sources for any additional changes for closures (i.e bad weather).