Annual Closure
This is a friendly reminder that we will be closed from January 1st through January 14th, 2024, reopening on January 15th.
Shipping will resume on January 15, 2024.
We genuinely appreciate your business and feel privileged to be a part of your holiday traditions. Your satisfaction is our top priority, and we’re committed to delivering the exceptional quality you expect from New Glarus Bakery.
Wishing you and your loved ones a safe, joyous, and delicious holiday season!
Shipping & Delivery Policy
Shipping Calendar:
Monday – Thursday
No P.O boxes. If you enter in a P.O Box for a shipping address, this will delay your shipment until we can contact you for a street address.
4 p.m CST is the cut-off time for all eligible orders for next day shipments.
While we use UPS to handle the deliveries of our products, we are not responsible for any actions by UPS that may incur delays in product arrival. See ups.com and for their shipping policies.
Military Shipments – We are honored to ship to the men and women serving our country. Please contact us directly if you are wishing to do so.
Product Sales & Availability
Java Break Inc dba New Glarus Bakery reserves the right without prior notice to change any aspects of products on this site, including but not limited to pricing, weights, product availability, and descriptions. We recommend all holiday orders be placed at least 30 days from delivery date to ensure product availability and timely arrival of your order.
Our Guarantee
Java Break Inc dba New Glarus Bakery wants to make sure all of our customers are 100% satisfied. If for some reason you are not fully satisfied with your order, please contact us.
Cake Ordering Policy
It is our pleasure and an honor to create one of our delicious buttercream cakes for your special day. As we know things can change in the midst of planning an event, the Cake Order Guidelines highlights the timelines required for any changes on pickup, delivery or decorations. Thank you so much!
Refund / Return Policy
Your satisfaction is very important to us! We are unable to take returned product due to health code restrictions. All disputes must be raised within 15 days from the shipping date. We take great pride in our customer service and products. If your New Glarus Bakery experience exceeded or fell short of meeting your expectations, please let us know. For any delivered product that does not meet your expectations, it is our pleasure to make it right.
Cancellation Policy
We truly aim to ship your order based on the ship date chosen at the time of checkout. We would love to hear from you 24 hours prior the ship date to cancel your order. Refunds for orders cancelled 24 hours prior to shipment will be applied at the time of cancellation. Any orders cancelled less than 24 hours will be given a store credit in the form of gift certificate. If an order has already shipped, we are unable to cancel your order.
Privacy Policy
We respect, and are committed to protecting, your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone. Read More>
Security Policy
Your payment and personal information is always safe. We utilize a secure socket layer (SSL) web server certificate which is the industry standard and among the best security available today for online e-commerce transactions. This SSL certificate encrypts all of your personal information, including credit card number, name, and address, so that it cannot be viewed while traveling electronically over the internet.
Copyright & Trademark
All materials on this site are protected as copyrights of Java Break Inc. dba New Glarus Bakery. All rights not expressly granted are reserved.